Document Ref: RM-TERMS-2026-V6 | Effective Date: September 26, 2026 | Last Updated: September 26, 2026
IMPORTANT — PLEASE READ CAREFULLY. This is a legally binding agreement between you and realmate. By creating an account, accessing, or using the realmate Platform, you confirm that you have read, understood, and agree to be bound by these Terms of Use and by our Privacy Policy and Disclaimer, which are incorporated by reference. If you do not agree, do not use the Platform.
realmate is an independent, privately developed platform and is not affiliated with, owned by, operated by, sponsored by, endorsed by, or officially connected with Alveo Land Corp., Ayala Land, Inc., or any of their respective subsidiaries, affiliates, officers, or representatives.
While access to realmate may be limited to or primarily intended for members of the Alveo sales community, such access does not constitute or imply any official partnership, authorization, endorsement, or representation by Alveo Land Corp. or Ayala Land, Inc.
"Alveo," "Ayala Land," and other third-party names, trademarks, logos, and project names remain the property of their respective owners. Their appearance on the Platform, where applicable, is solely for identification, informational, or professional context and does not imply ownership, sponsorship, endorsement, or affiliation. See the full Disclaimer.
1.1. "Platform" / "realmate" means the realmate web and mobile application, its Nexus matching and intelligence engine, its databases, software, and associated frontend and backend systems.
1.2. "Operator," "we," "us," "our" means the founders and development group that own and operate realmate. As of the Effective Date, realmate is operated by its founders and is not represented as being incorporated as a separate company; references to a corporate entity, where they appear, take effect only if and when such an entity is duly registered.
1.3. "Founders" means the core development and management group: Reychan Bernaldez, John Edward Ang, Danniel Libor, Eris Dungug, Jaztin Pumaren, and Mark Hequibal.
1.4. "realmate Parties" means, collectively, the Operator, the Founders, and realmate's officers, employees, contractors, service providers, agents, and authorized representatives.
1.5. "User," "you" means any person who accesses or uses the Platform.
1.6. "Content" means any information, text, listings, photos, videos, documents, messages, reviews, profile information, or other material submitted, posted, or transmitted through the Platform.
1.7. "Listing" means property information and related Content posted by a User to advertise, market, or seek a property. "Marketplace Data" means listings, pricing, location metadata, and related information within the Platform. "Nexus" means realmate's automated analysis, matching, and property-intelligence features.
2.1. Professional Use: The Platform is intended for individuals acting in a professional capacity as real estate specialists, brokers, or agents, and is not intended for use by the general public. For the meantime, access is offered exclusively to the Alveo sales community; this is a present-phase limitation, not a permanent restriction, and we may broaden eligibility to other real estate professionals in the future at our discretion. Access is currently limited to PRC- and DHSUD-registered real estate salespersons and brokers associated with the Alveo sales division, and applicants may be required to provide information or documentation to verify their eligibility. All accounts remain subject to our approval and verification, and we may decline or revoke access consistent with these Terms.
2.2. Verification: We may verify user credentials, including professional identification and Alveo ID information, at any time. Users who provide fraudulent credentials may have their accounts suspended or terminated, and we may report suspected unlawful conduct to the Professional Regulation Commission (PRC) or other competent Philippine authorities where appropriate.
2.3. Ethical Conduct: Users agree to act honestly and professionally. Distributing false or misleading information about property status, or otherwise abusing the Platform, may result in suspension or termination.
2.4. Zero Tolerance for Objectionable Content and Abusive Behavior: realmate maintains a strict zero-tolerance policy for objectionable content and abusive users. Users agree not to post, upload, or transmit any content that is unlawful, harassing, defamatory, abusive, threatening, obscene, hateful, fraudulent, or otherwise objectionable, and not to impersonate any person or entity or harass other members. realmate provides in-app tools to report objectionable content or users and to block abusive users. Reports are reviewed and acted upon within 24 hours, and realmate may remove content and suspend or terminate accounts that violate this policy. By using the Platform you consent to this moderation. These standards are detailed in our Community Guidelines, which form part of these Terms.
2.5. Legal Capacity and Authority: You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you use the Platform on behalf of an agency or organization, you represent that you are authorized to bind it to these Terms.
3.1. Technology Service Only: realmate is a technology platform that connects real estate professionals and facilitates listings, discovery, communication, matching, and related tools. realmate provides the venue and tools only.
3.2. Not a Party or Professional: realmate is NOT, and does not act as, the seller, buyer, broker, agent, salesperson, property owner, developer, lender, appraiser, valuer, or a legal, tax, financial, or investment adviser, and is not a party to any transaction, arrangement, or communication between users. All transactions, negotiations, and agreements are solely between the users involved.
3.3. No Endorsement: The presence of a user, listing, or match on the Platform is not an endorsement, verification, or guarantee by realmate of any user, property, price, or transaction.
4.1. Accurate Information: You agree to provide accurate, current, and complete registration information and to keep it updated. Accounts may be subject to approval or verification, and we may refuse, suspend, or terminate registration at our discretion, consistent with these Terms and applicable law.
4.2. Credentials: You are responsible for safeguarding your password and for all activity under your account. You must not share your account or impersonate another person. Notify us promptly at support@realmate.ph of any unauthorized access or suspected security incident.
4.3. Suspension, Termination, Deactivation and Deletion: You may deactivate or request deletion of your account through the Platform. We may suspend, restrict, deactivate, or terminate an account for violations of these Terms, suspected fraud or unlawful conduct, or as required by law. We may retain certain records after closure where legally permitted or required.
5.1. User Responsibility: You are solely responsible for the Listings and property information you post, including the accuracy, ownership or authority to list, pricing, descriptions, photos, documents, location and unit details, availability, and any claims made about a property, as well as the legality of the transaction and your dealings with other users. You represent that you have the right and authorization to post the information you submit.
5.2. No Guarantee: realmate does not verify and does not guarantee any property's ownership, title, availability, condition, marketability, legal status, or the accuracy or authenticity of any listing information, documents, or user identity, nor any user's ability or willingness to complete a transaction.
5.3. Removal Rights: We may, at our discretion and consistent with applicable law, review, remove, restrict, suspend, or investigate any Listing or Content that we believe violates these Terms, any policy, or applicable law, or that may harm users or third parties.
6.1. Independent Due Diligence: You are responsible for conducting your own due diligence before entering into any transaction, including verifying identity, ownership, authority, documents, pricing, and legal status. realmate is not a party to transactions between users.
6.2. Risks Between Users: To the maximum extent permitted by law, realmate is not responsible for, and you assume the risk of, matters arising between users, including fraud, misrepresentation, fake listings or identities, unauthorized representation, payment, deposit, or reservation-fee disputes, document issues, off-platform dealings, failure to complete a transaction, and disputes between buyers, sellers, agents, or salespersons.
6.3. Payments and Commissions: realmate does not process payments, hold funds, or hold escrow for property transactions, and does not intervene in commission or commission-split disputes between users. Users are encouraged to execute their own written co-brokerage or commission agreements before sharing sensitive client information.
7.1. Decision-Support Only: Nexus and other AI-powered features provide automated analysis, matching, and estimates as a decision-support tool. They are informational only and are not professional advice or a substitute for human professional judgment and independent verification.
7.2. No Guarantee: AI output may be incomplete, inaccurate, outdated, or unsuitable. Nexus does not guarantee any match, transaction, valuation, price, investment outcome, or property suitability, and an AI match is not an endorsement or guarantee of another user. Nexus is not a licensed appraiser or professional valuation service, and any fair-market-value ("FMV") figure is an estimate based on available data, not a certified appraisal.
7.3. Your Responsibility: You remain solely responsible for decisions you make using Nexus or any AI output, and you agree to independently verify important information. See the full Disclaimer for additional AI/Nexus and property-data terms.
8.1. Estimates Only: Property intelligence such as estimated FMV, price-per-square-meter figures, comparable listings, historical data, and project or developer data is provided for general information only and may be derived from user-submitted data, third-party data, or incomplete or outdated datasets. Such figures are estimates and are not a guaranteed or professional appraisal.
8.2. Verify Independently: You should independently verify all property data with appropriate professionals and primary sources before relying on it.
9.1. Ownership: You retain whatever ownership rights you lawfully have in the Content you submit.
9.2. License to realmate: By submitting Content, you grant realmate a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers) and transferable license to host, store, use, reproduce, process, adapt, format, display, and distribute that Content solely as needed to operate, provide, secure, improve, and promote the Platform and its features (including Nexus matching). This license ends when your Content is removed, except for content already shared with other users, retained in backups, or required to be kept by law, and except for aggregated or de-identified data that no longer identifies you.
9.3. Your Representations: You represent and warrant that you own or have the necessary rights and consents to submit your Content and to grant this license, and that your Content does not violate any law or third-party right. Where your Content includes another person's personal data (e.g., a client's), you confirm you have obtained the consent required under the Data Privacy Act of 2012.
9.4. Feedback: If you send us suggestions, ideas, or feedback about the Platform, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you, so that we can improve the Platform.
10.1. realmate IP: The realmate name, logo, branding, website, application, software, source code, UI/UX and design, databases, Nexus, algorithms, documentation, graphics, and other proprietary systems and materials are owned by the Operator or its licensors and are protected by intellectual-property laws. Using the Platform grants you no ownership of realmate's intellectual property.
10.2. Restrictions: You must not copy, scrape, reverse-engineer, decompile, reproduce, or create derivative works of the Platform; use bots or automated means to extract Marketplace Data or other content; circumvent security or access controls; attempt to extract proprietary datasets or algorithms; or make unauthorized commercial use of the Platform or the realmate brand. Use of the realmate name or logo in external marketing requires our prior written consent.
10.3. Reporting Infringement: If you believe Content on the Platform infringes your intellectual-property rights, contact us at support@realmate.ph with a description of the work, the location of the material, and your contact details. We will review and may remove infringing Content and address repeat infringers consistent with applicable law.
You agree not to use the Platform to engage in, and not to post Content that facilitates, any of the following:
12.1. Enforcement Rights: Consistent with applicable law and our policies, we may investigate suspected violations; remove or restrict Content or listings; disable features; suspend, terminate, or refuse accounts or registrations; preserve records where legally appropriate; and cooperate with lawful government or law-enforcement requests.
12.2. No Obligation to Monitor: We may, but are not obligated to, monitor Content. Enforcement decisions are made under these Terms, applicable law, and platform policies, and do not waive any right.
We process personal information in accordance with our Privacy Policy and Cookie & Tracking Notice, and the Philippine Data Privacy Act of 2012 (RA 10173). By using the Platform, you acknowledge that Listings and profile information you post are visible to and may be matched with other verified users, which is a core function of the Platform. Where you input another person's personal data, you represent that you have obtained the consent required by law.
14.1. Current Access: As of the Effective Date, realmate does not charge users fees for access and does not process user payments or hold funds.
14.2. Future Changes: If paid features, subscriptions, or other monetization are introduced, the applicable pricing, billing, refund, and cancellation terms will be presented and will apply to those features. We will not charge you for paid features without your consent.
The Platform relies on third-party infrastructure and services (such as hosting, authentication, cloud storage, email delivery, analytics, push notifications, mapping, and AI services) and may link to or interoperate with third-party sites or tools. We are not responsible for third-party services, their availability, or their content, and your use of them may be governed by their own terms. Third-party names and marks belong to their respective owners.
To the maximum extent permitted by applicable law, the Platform and all Content, listings, user information, AI outputs, FMV estimates, matches, market data, and third-party services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including as to availability, accuracy, completeness, reliability, fitness for a particular purpose, uninterrupted or error-free operation, or security. We do not warrant that the Platform will be free of bugs, interruptions, or vulnerabilities. Nothing in this section excludes warranties or rights that cannot be excluded under Philippine law.
17.1. Excluded Damages: To the maximum extent permitted by applicable law, the realmate Parties shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, lost opportunities, business interruption, or loss of data, arising out of or relating to the Platform; user-to-user disputes or transactions; reliance on Nexus, AI outputs, or FMV estimates; user-generated content; or third-party services.
17.2. Liability Cap: To the maximum extent permitted by applicable law, the total aggregate liability of the realmate Parties for any and all claims arising out of or relating to these Terms or the Platform shall not exceed the amount you paid to realmate for the service giving rise to the claim in the twelve (12) months before the claim, or PHP 1,000 if you paid nothing.
17.3. Non-Waivable Liability: Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including liability for a party's own fraud, gross negligence, or willful misconduct.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the realmate Parties from and against third-party claims, actions, losses, liabilities, and reasonable expenses (including reasonable legal fees) arising from or relating to: your violation of these Terms or applicable law; your Content or Listings; your misrepresentation or fraud; your infringement of intellectual-property or other third-party rights; your privacy violations; your dealings or transactions with other users; or your misuse of Nexus or the Platform. This does not require you to indemnify a realmate Party for that party's own fraud, gross negligence, or willful misconduct.
19.1. Governing Law and Venue: These Terms are governed by the laws of the Republic of the Philippines. Subject to Section 19.2, the courts of the Philippines shall have jurisdiction over any dispute.
19.2. Dispute Resolution: The parties shall first attempt to resolve any dispute informally by contacting support@realmate.ph. Where the parties agree, a dispute may be referred to arbitration or mediation administered by the Philippine Dispute Resolution Center, Inc. (PDRCI). This clause does not prevent either party from seeking relief permitted by law, and does not waive any non-waivable right, including recourse to the National Privacy Commission or other competent authorities.
19.3. Notices and Electronic Communications: Legal notices to realmate may be sent to support@realmate.ph. We may provide notices to you through the Platform or the contact details on your account. You consent to transact and receive communications, agreements, and notices electronically, and you agree that your electronic acceptance of these Terms and your electronic records and communications are valid, binding, and enforceable under the Electronic Commerce Act of 2000 (RA 8792).
19.4. Amendments: We may update these Terms from time to time. Material changes will be posted with an updated "Last Updated" date and, where appropriate, additional notice. Your continued use of the Platform after changes take effect signifies acceptance of the updated Terms.
19.5. Force Majeure: The realmate Parties are not liable for delay or failure to perform caused by events beyond their reasonable control, including natural disasters, outages of internet or infrastructure providers, government action, or public-health emergencies.
19.6. Severability, Waiver, Assignment, Entire Agreement and Survival: If any provision is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of the Platform. These Terms, together with the Privacy Policy and Disclaimer, are the entire agreement between you and realmate regarding the Platform. Provisions that by their nature should survive termination (including Sections 5, 6, 9, 10, 16, 17, 18, and 19) will survive.
19.7. Relationship of the Parties: Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and realmate. You and realmate are independent parties, and neither may bind the other.
19.8. Third-Party Beneficiaries: These Terms are between you and realmate. The Founders, officers, employees, contractors, agents, and authorized representatives of realmate are intended beneficiaries of the disclaimer, limitation-of-liability, and indemnification provisions and may rely on them, but these Terms create no other third-party beneficiary rights.
19.9. Headings and Interpretation: Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation."
For questions about these Terms, or to send a legal notice or complaint, contact realmate at support@realmate.ph.